Refund & Cancellation Policy

Last updated: 9 July 2026

Where a refund is due, it is returned to your original payment method within 7–10 business days of the refund being approved. The rules below apply per category.

1. Memberships (The Seat)

You may cancel your membership at any time. Cancellation stops future renewals; the current billing cycle is not pro-rated or refunded, and your membership benefits remain active until the end of the paid cycle.

2. Venue & studio bookings (Platform13)

Cancellations 7 or more days before the booked slot receive a full refund. Cancellations between 3 and 7 days before receive a 50% refund. Cancellations within 72 hours of the slot are non-refundable. Bookings may be rescheduled subject to availability.

3. Production services (MadOwl)

Advances and deposits become non-refundable once pre-production or work on the engagement has begun. Milestone and cancellation terms are governed by the signed scope of work for each project.

4. Physical member cards

Physical member cards are eligible for replacement or refund only if they arrive damaged or defective. Report within 7 days of delivery with photographs of the issue.

5. Event tickets (Stubs)

Event tickets are non-refundable unless the event is cancelled or rescheduled by us, in which case you may choose a full refund or a transfer to the rescheduled date.

6. How to request a refund

Email owl@indiowl.in with your order or booking reference and the reason for your request. We will confirm the outcome and, where approved, process the refund within the window stated above.

7. Failed or duplicate payments

Failed or duplicate charges are reversed automatically by Razorpay per its standard timelines. If you see a charge without a corresponding confirmation, contact owl@indiowl.in and we will help resolve it.